Gift Cards

Terms and conditions apply.

Monetary gift cards and e-vouchers have no expiry date*. E-voucher 'experiences' are valid for 12 months from date of purchase. Thereafter they will convert into their monetary equivalent and a supplement may apply to match the price of the experience at the time of redemption. *Please note after 7 years from date of purchase, due to financial handling procedures, all gift card and e-voucher information will be expunged, and the voucher will be invalidated.

Monetary vouchers can be redeemed for goods and services throughout The Merchant Hotel excluding Pride and Pinion and Art Loves. Specific experience vouchers must be used for the purpose intended, for example a spa treatment. Room reservations must be made directly with the hotel and the gift card number stated at the time of booking.

Monetary vouchers can be used as full or part payment. No change will be given. Any residual balance will be transferred to a Hotel Gift Voucher Card and will then be valid for 1 year from the date which the transfer occurred. Vouchers are non-refundable. The Merchant Hotel reserves the right to cancel the card if we deem such action necessary. The hotel and In 1 Solutions will not be held liable for vouchers which have been lost or stolen. Electronic vouchers may not be redeemed within 7 days from date of purchase.